Informations and Tools

Payment and Cancellation Polices

Payment Policy: Full payment of total reservation amount is due at time of booking.  Once payment is received, room rates are guaranteed unless modified. LEGOLAND Vacations reserves the right to cancel reservations due to lack of valid credit card and/or deposit.

Cancellation Policy for Reservations with Flexible Cancellation: If you have opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date.  Any changes to your reservation are subject to availability and new room rates may apply.  If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee.  If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. Refunds may take 1-2 weeks to process.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not a typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.

Cancellation Policy for Reservations without Flexible Cancellation: If you did not opt to include Flexible Cancellation, no cancellations, changes or refunds are allowed. In the event of cancellation, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.