Payment and Cancellation Policies

Payment Policy: Full payment of total reservation amount is due at time of booking.  Once payment is received, room rates are guaranteed unless reservation is modified. LEGOLAND Vacations reserves the right to cancel reservations due to lack of valid credit card payment and/or deposit.

Cancellation Policy for Reservations on a Promotional Rate: No cancellations, changes or refunds are allowed. If cancellation or no-show occurs then all monies are forfeited. Tickets and Extras are non-refundable, but may be used up to one year from the original reservation date.

Peace of Mind Policy: Reservations made between March 9, 2020 and June 17, 2020 can be rescheduled up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 5 days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited.

Reservations made on or after June 18, 2020 can be rescheduled up to 4 P.M. Pacific Time 2 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 2 days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited.

Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or before June 17, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee. If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival.

If you booked on or after June 18, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 2 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Pacific Time 2 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee. If cancellation occurs after 4 P.M. Pacific Time 2 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 2 days of arrival.

Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not a typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.

Cancellation Policy for Reservations made within 2 days of arrival: If you made your booking within 2 days of arrival, no cancellations, changes or refunds are allowed. In the event of cancellation or no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

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